Delivery Information
Orders received after 2pm on a weekday or on Saturday, Sunday or a Bank Holiday/Public Holiday will be treated as being received on the next working day.

All carriers impose restrictions and limitations on their service.  None of the carriers we use will deliver on Sunday or a Bank Holiday/Public Holiday.  These carriers impose other restrictions and limitations on their service that we and you are obliged to accept.

All deliveries require a signature to acknowledge receipt.  The scheduled delivery dates quoted presume that a person will be present at the delivery address during working hours (or before 9am if delivery before 9am is chosen) on the relevant day to accept delivery and provide a signature.  If no person is present, delivery will not be made on the scheduled day and you will probably receive a card posted through your door asking you to collect the consignment from a main Post Office or depot, or to contact the carrier to arrange an alternative date when a person will be present at the delivery address.

You should inspect the product(s) at the time of delivery, before signing the delivery note. In the event that the product(s) cannot be inspected on delivery, the person accepting delivery should write ‘Not inspected’ on the delivery note.  In the unlikely event of damage having occurred during transit, failure to inspect the product(s) at the time of delivery leads to unnecessary delay in replacing products.  You must notify us of any damage in transit by e-mail within three days of delivery.

UK

For the majority of products, you can select how you would prefer your purchase to be delivered to you, within the UK.  Our general aim is next day delivery, for orders received by 2pm.  The scheduled delivery dates shown below are for mainland UK only;  delivery times are extended by one day for Northern Ireland, the highlands and islands of Scotland, Isle of Man, Isles of Scilly and Channel Islands.  City Link will not deliver on Saturday. 

All orders are charged for packaging and delivery at the following rates:

Delivered	Total maximum weight of order	Carrier and Service	Packaging and Delivery Charge including VAT
By First Class post	1Kg	Royal Mail Recorded Signed For	£5
Next working day	1Kg	Royal Mail Special Delivery Next Day	£6
Next working day	2Kg	Royal Mail Special Delivery Next Day	£8
Next working day	Above 2 Kg	Initial ‘City Link’ Next Day	£12
Before 9am on the next working day	1Kg	Royal Mail Special Delivery 9am	£12
Before 9am on the next working day	2Kg	Royal Mail Special Delivery 9am	£15

All other regions

Delivery to all destinations outside the UK will be by either Royal Mail International Airsure or Express & Global, according to the total weight of the order and the destination.

Destination	Total maximum weight of order	Typical delivery times	Carrier and Service	Packaging and Delivery Charge including VAT
Europe, Zone A1	2Kg	2-5 working days	Royal Mail International ‘Airsure’	£25
Europe, Zone B2	2Kg	3-5 working days	Express & Global, ‘European Parcel’	£30
Europe, Zones A1and B2	Above 2Kg	2-5 working days	Express & Global ‘European Parcel’	£50
Rest of the world	2Kg	3-7 working days	Express & Global ‘Intercontinental’	£75
Rest of the world	Above 2Kg	3-7 working days	Express & Global ‘Intercontinental’	£150

¹  Austria, Denmark, Finland, France, Germany, Netherlands, Norway, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden, Switzerland

²  Belgium, Czech Republic, Greece, Hungary, Italy, Luxembourg, Netherlands, Poland

Airsure offers electronic tracking of your order.  Full details of this service are available at www.royalmail.com   We will supply you with the tracking/consignment number by e-mail.  Express & Global offers a Track and Trace service by telephoning +44 1323 484600, which is available between 8am and  5.30pm, UK time.